Troubleshoot Streaming Issues
Before addressing any issue you might have in streaming content, first refresh your browser. Minor problems will often be fixed with this approach.
Frequently Asked Questions
Why am I hearing the wrong language?
At the bottom of your viewing screen, there are several icons. Click the headphones icon. This will bring up a list of available languages. Select the language you prefer.
Why do captions take longer to load?
Captions are entered separately and can sometimes take up to a minute or so to display.
Why aren’t there captions in my particular language?
At this time, captions are only available in English, Spanish, and Portuguese.
Why doesn’t the audio signal match up with the video stream?
The streams are split into two separate video and audio feeds. Sometimes events with multiple language selections can interrupt the alignment of audio and video, resulting in an A/V mismatch. Refreshing your page will often fix the problem. You can also try using a different browser (Chrome and Firefox are most consistent) or a different device.
Tips to ensure a successful streaming experience
Help your computer display media faster.
- Close other applications or browser windows that are using computer speed and power.
- Improve digital media speed on your network with these steps:
- If you’re connecting from a meetinghouse or an office building, gather people into a single room and connect only one device to a single TV or projector.
- Use a wired connection whenever possible. This is the most reliable way to stream video.
- If you have a wireless connection, disconnect other devices from the network whenever possible.
- Select fixed video rendition:
- In the player, there is a settings icon. Click that icon to select the fixed rendition you would like to stream. By default, it is set to auto, which will try to account for your connection. Selecting a lower rendition (for example, 360p) can fix the video quality and help mitigate rebuffering.
You can view most live events, including general conference, at these additional locations:
You can also listen to general conference at these locations:
- Gospel Voice on Alexa and Google Assistant devices:
- Say “Alexa, ask Gospel Voice to play General Conference” or
- Say “Hey Google, ask Gospel Voice to play General Conference”
- Latter-day Saints Channel
- BYUtv Radio
This is an example of the live player, refer to features listed below for additional details.
Navigating the Player
- Play/pause icon—Click this icon to play or pause the video. You can also click anywhere on the viewable video to do the same.
- Volume icon—Click on the icon to mute the video and on the volume bar to adjust the volume.
- Live icon—Click this icon to take the video to the live point of the stream if you have paused or have gone back to other portions of the stream.
- CC icon—Click this icon to toggle subtitles or closed-captioning on or off or select your language from the list. You can also change the subtitle formatting in the captions settings.
- Headphones icon—Click this icon to select the language for the video. It may take a few seconds to change.
- Settings icon—Click this icon to select the video rendition. It will be set to auto by default. Auto is recommended unless you are having playback issues or want to limit data transferred.
- Bracket icon—Click this icon to toggle full screen mode on and off.
- ? icon—Click this icon to access the help section. YouTube streams, when available, will be displayed here as well as a link to a survey to submit viewing feedback.
- Cast icon—Click this icon to cast to a television or receiver.
Finally, if you’re interested in viewing other downloadable broadcasts, click “Broadcasts Archive” at the top right corner just below the search icon. There you’ll see a dropdown menu with a list of other broadcasts to view and download.
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